FAQs - General

The symbol logo for Blade & Burnish, a black tree, without the lettering next to it.

  • From start to finish, the process typically takes between 3 to 5 weeks. The initial inquiry, design, and blueprint stage will take about a week, followed by 1 to 3 weeks for production and shipping, depending on the size and complexity of your sign.

  • Rush orders may be possible depending on the current workload and project complexity. If you're on a tight deadline, we encourage you to discuss this with us during the initial inquiry so we can plan accordingly.

  • We provide sign installation services for local clients for an additional charge. For clients outside our local area, we include wall mounting hardware with your shipment.

  • Our custom wood signs are ideal for a variety of settings, bringing warmth and character to any space. They can be used for weddings, businesses, bars, breweries, restaurants, lodges, B&Bs, vacation rentals, cabins, farms, ranches, storefronts, offices, event signage, home decor, personalized gifts, and more.

    Discover how custom wood signs elevate small business curb appeal & customer engagement.

  • Yes, for outdoor signs, we use weather-resistant wood species such as Cedar, White Oak, Redwood, and Teak. We also apply multiple coats of a spar urethane to protect against the elements. Click here to learn more about the best wood types and finishes for outdoor signs.

  • Because each sign is custom-made, we do not accept returns. However, if there is a quality issue on our end, we will gladly repair or replace the sign at no cost to you. For details, see our full Return Policy and Terms of Service.

  • We stand by the quality of our craftsmanship and materials. While specific warranties may vary based on the sign location and materials used, we are committed to addressing any issues related to defects or workmanship. Please see our Terms of Service for more details.

  • To begin, simply reach out to us with your initial ideas or vision for the sign. You can email us at hello@bladeandburnish.com or click here to get started. We’ll work with you to develop a design, select materials, and finalize all details. Once you approve the blueprints, we'll proceed with crafting your custom sign.

Pricing

  • The price of the sign includes design sketch revisions, the finished sign, shipping, and mounting hardware for simple wall hanging. For more advanced mounting options, please inquire. Taxes are not included in the price quote.

  • Yes, once the final design is approved, a 20% deposit is required to begin production. This amount will be applied toward the total cost, with the remaining balance due before shipping.

  • We accept all major credit cards, Apple Pay, ACH Direct Debit, and checks.

  • Yes, we do offer discounts for bulk orders or ongoing projects, like signs for franchises or a series of locations. Contact us to discuss your needs, and we can create a custom package.

  • Orders can be canceled before production begins, but the deposit is non-refundable since it covers initial design and material costs.

Production

  • That’s completely fine! We’re here to guide you. We can start with your ideas or general preferences, and from there, work together to shape a custom design that suits your needs and space. Share you ideas here to get started.

  • Yes, we can recreate or replicate designs, logos, or specific elements from an existing sign or picture. While we specialize in unique handcrafted wooden decor, we’re happy to bring your vision to life by adapting or replicating a design you love, ensuring the final piece meets our high standards of craftsmanship and attention to detail.

  • Yes, for outdoor signs, we use weather-resistant wood species such as Cedar, White Oak, Redwood, and Teak. We also apply multiple coats of a spar urethane to protect against the elements. Click here to learn more about the best wood types and finishes for outdoor signs.

    Please note that outdoor signs are exposed to natural wear over time, so our warranty policy differs. For full details, see our Terms of Service.

  • Absolutely! We offer a selection of 28 premium domestic and exotic hardwoods, including black walnut, mahogany, white oak, and maple. You can choose the type that best suits your style and needs. If you're unsure, we're happy to provide recommendations based on your design, intended use, and environment. Explore our full range of options on the Wood Selection page.

  • Yes, we can accommodate custom size wood signs and shapes to meet your specific needs. During the design phase, we will work with you to finalize the dimensions and shape that best fit your space and requirements.

  • Minor changes may be accommodated before production begins, but significant alterations after design approval might impact the timeline and pricing. We’ll work with you to ensure satisfaction, but it’s important to finalize details early.

  • Absolutely! We provide regular updates throughout the production process, including photos of the work in progress, to ensure you’re satisfied with every step.